Do you offer free delivery?

At our company, we believe in transparency and honesty with our customers. That's why we want to explain why we don't offer free delivery on our products.

While many online retailers may advertise free shipping as a way to attract customers, we have chosen a different approach.

First and foremost, offering free delivery is not truly "free." Someone has to pay for the cost of shipping, whether it's the company or the customer. By being upfront about our shipping costs, we can ensure that our prices are fair and transparent.

It's actually cheaper!

Additionally, providing free delivery can actually lead to higher prices for products. Companies that offer free shipping often build the cost of shipping into their product prices, meaning that all customers end up paying for it - even if they opt for a different shipping method.

We also believe in providing quality customer service and reliable shipping options. When it comes to getting your order delivered, using a local delivery firm  which offers numerous advantages.

Not only does it support local businesses, but it also provides a more personalised and efficient service compared to larger delviery companies.. This ensures that your order arrives safely and on time.

In conclusion, while free delivery may seem like a great deal on the surface, it often comes with hidden costs and compromises on quality.

At Inspired Rooms, we prioritise transparency, fair pricing, and excellent customer service - which is why we choose not to offer free delivery.

Thank you for understanding.


Do you offer warranties?

Understanding the Manufacturer's Warranty for Our Products

At Inspired Rooms, we take pride in offering high-quality products that come with a 12-month manufacturer's warranty. This warranty ensures that you can have peace of mind knowing that your purchase is protected against any manufacturing defects.

If you ever encounter an issue with one of our products, all you need to do is get in touch with us. Provide us with the date of purchase, sales invoice number, and your contact information including address and telephone number.

This information will help us quickly identify your purchase and assist you in resolving any issues.

When describing the issue, be sure to provide as much detail as possible. Additionally, email us photographs of the problem to help us better understand the situation and determine the best course of action for rectifying the issue.

It's important to note that accidental damage is not covered under the warranty.

By following these steps and providing us with the necessary information, we can ensure that any issues you may encounter are addressed promptly and effectively.

Your satisfaction is our top priority, and we are committed to providing excellent customer service throughout the warranty process.

Thank you for choosing our products - we look forward to assisting you with any warranty-related concerns.

Why do you prefer I came in to buy a mattress?

Inspired Rooms Mattresses

Simply because you can't spend 15 minutes or more on a mattress. 

When shopping for a mattress online, you cannot physically test it out before making a purchase. Your only option is to rely on the information provided in the product description, such as the type of mattress, firmness level, and materials used.

However, when shopping in our store, you have the opportunity to lay down on each mattress and take your time making a decision. To ensure you choose the best option, it is recommended that you spend at least 15 minutes lying down in your typical sleeping position for each mattress you are seriously considering.

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